Economists say that we need to keep the money moving for the economy to flourish. I strongly believe the same is true for knowledge. We need to continue to share knowledge for societies to flourish. My motivation to write a book about XAI, named AIX: artificial intelligence needs explanation, is to share my knowledge and encourage knowledge sharing within and between organizations.
The recent popularity of systems that claim to be artificially intelligent by having ‘machine learned’ knowledge gives the impression that even managing knowledge is a process that can be outsourced and automated. Every day I encounter opinions that say outsourcing knowledge creation to machines is scary. How do we control these machines? How dependent do we want to become and what does it mean for individuals, businesses and societies? Why is Henry Kissinger writing about a revolution driven by artificial intelligence? Why do the US, Europe and China compete in AI? What are the reasons that even the tech industry warns us about intelligent machines? All my life I have been working on improving knowledge management processes. I thought it was time to share my ideas on these topics with a wider audience.
You may be someone with a general interest in Artificial Intelligence – AI – or be a business manager. You see the potential of AI systems for your organization and want to stay in control. Mainstream businesses are researching the potential of AI and want to do that in a controlled way. This book will provide you with a strategy to achieve trustworthy AI systems. Prior knowledge about AI or system development is not needed to benefit from this book.
I studied AI and graduated with a thesis on generating a human readable explanation for a machine learned model. To my surprise, generating explanations is still not a standard feature of the currently popular AI platforms. Since most businesses had no big data when I graduated in 1996, I focused on decision support systems based on rules.
As a consultant, I worked mostly for large corporations. Typically, I operate in complex, knowledge intensive, environments: harbours, airports, insurance companies and tax administrators. I developed software, courses and methods to really engage business experts in making IT solutions. Many of the examples and inspiration to write this book are based on these experiences and the many interactions with business-people and other professionals.
I am grateful to many people who contributed to this book by discussing ideas, sharing experiences or reviewing the manuscript.